Moto Werk
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FAQ Payments Shipping and Other

PAYMENTS

We accept direct credit and debit card payments - Visa, MasterCard, Discover, JCB and Apple Pay. We do not accept PayPal or American Express. For an easy transaction, please make sure to enter your billing address exactly as it is listed on your credit card statement. 

           

We do not take payments over the phone. The only way to purchase our products is through our online store.

Placing orders through our Shopify online store is convenient and secure. The entire website is encrypted to the highest industry standards (a padlock appears in your browser's web address bar). When entering your credit card payment information, please make sure that your name, billing address, and phone number match the information on your credit card billing statement exactly, or you will receive an error and will not be able to complete payment transaction. Please use your billing address for shipping to avoid providing us with additional verification or having your order cancelled - see Shipping section for more details.

 

SHIPPING

We ship all orders using U.S. Mail - 1st class (for small packages under 9 oz), priority mail, and express mail. Domestic delivery time for priority mail is 3 days and for express mail 1 - 2 days* (*only express mail ordered before 9:00 A.M. PST will ship the same business day). International delivery times vary from 7 - 21 days, depending on a country of destination and mail service selected. All shipments come with the online package tracking. You will receive an email from us with your package tracking information once the order ships.

Overseas Shipments - we ship to select countries outside of the United States. To check if your country is on our approved list, proceed to shopping cart, use the shipping calculator and scroll down the list of countries to select yours. If it is on the list, then we can ship to it.

Approved foreign shipping destinations: Canada, all Europe, Central America, South America, Japan, South Korea, Indonesia, Malaysia, and few others. We no longer ship to the African Continent. 

For the non-approved shipping destinations, please use one of the following freight forwarding and shopping services: Aramex Shop and Ship, Borderlinx Concierge Buying, or US Go Buy Buy For Me Service

We only ship orders to the billing address on your credit/debit card. If you are a member of the U.S. Armed Forces and you need the order shipped to a different address, please contact us via email first. You will need to provide shipping address verification photo to us, unless you use the AFO/AFB address for shipping.

We can only ship to the person whose name appears on the credit card. We are unable to ship to friends/family members on vacation or to foreign customer's friends/family members living in the United States.

If you use a business credit/debit card for purchase, we can ship the order to your business address if it is listed on your credit/debit card. All other purchases can only be shipped to a residential address.

Please note that all orders shipped outside of the United States can only be shipped to a verified residential billing address - no exceptions!

To check the shipping options and cost, please add items to the shopping cart and use the shipping cost calculator.

 

 

DEALERS

We do not offer any dealer pricing or accounts. Please place your order through our online store.

California dealers - please email us your California Resale Certificate and which items you wish to purchase, so that we can create an electronic invoice for you without charging you the sales tax.